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KBC Renovation Loan for a better customer experience

We renovate to get the most out of our home life. Renovations increase the value of our property. Perhaps most importantly, they allow us all to live more sustainably. Merchants can use the KBC Renovation Loan solutions to help their customers reach a decision.

KBC Renovation Loan solutions instantly show customers the benefits of a low interest loan. Customers therefore realise that they can spread their investment over time. Consequently, they will be more likely to invest in their purchase sooner. They may even invest a little extra in order to make significant long-term savings.

Recent figures have shown that merchants can increase their sales by up to 20% by offering credit. The direct availability of credit may also attract new customers who would otherwise not consider such a purchase. The quote, order and payment are all arranged at the same time thanks to digital straight-through processing. The small hurdle of taking out the loan is therefore kept very simple.

KBC is a strong, reliable brand with an excellent reputation. Consequently, it has received a string of awards for its products and services. Merchant partners get a dedicated account manager, who monitors the partnership and keeps optimising the operations. Users also get extensive support from KBC Live from 8am to 10pm Mondays to Fridays and from 9am to 5pm on Saturdays.

The KBC website also offers further details on the KBC Renovation Loan.

Who can offer the KBC Renovation Loan?

All in-store and online renovation merchants:

  • Painting contractors
  • Carpentry businesses
  • Kitchen and bathroom fitters
  • Home automation merchants
  • Roofing contractors
  • Pool companies
  • Gardening businesses
  • ...

How do these KBC loan solutions work?

In-store and online merchants can now offer the KBC loan solutions in 4 ways:

1. Merchants acting as referrers can offer in-store flyers with a QR code

Merchants can give their in-store customers a KBC loan flyer. This flyer has a personalised QR code. Customers can then scan this code to simulate and take out the KBC loan online. They can do this in-store or from the comfort of their own home. This solution involves no additional costs or IT work.

01
Step 1

The merchant gives a flyer with a personalised QR code to the in-store customer.

02
Step 2

The customer then scans the flyer's QR code.

03
Step 3

The customer simulates the loan's fixed monthly instalments online.

04
Step 4

The customer can then sign the loan electronically.

05
Step 5

After that, the customer and merchant sign the delivery document. The merchant then sends the document to the KBC Live department by email.

06
Step 6

KBC transfers the borrowed amount into the merchant's account. The customer then receives the purchased product. In the following months, the customer will repay the loan in fixed instalments.

2. Merchants acting as credit intermediaries can arrange loans in-store with the KBC Business Platform 

Some customers may also want the merchant to arrange their entire loan. The merchant can do this on the KBC Business Platform.

01
Step 1

KBC gives the merchant access to the KBC Business Platform.

02
Step 2

The merchant then arranges the loan for the in-store customer on the KBC Business Platform. For example, the merchant can enter all the customer’s details on the platform.

03
Step 3

The merchant ensures that the loan requirements are met. After that, the merchant prints and signs the contract together with the in-store customer.

04
Step 4

KBC transfers the borrowed amount into the merchant's account. The customer then receives the purchased product. In the following months, the customer will repay the loan in fixed instalments.

3. Merchants acting as credit intermediaries can offer a loan widget on their website 

Merchants can also integrate a KBC loan widget into their webstore. Online customers can use the widget to instantly simulate their monthly fixed instalments based on the amount they want to borrow. If the merchant's website has been created with WordPress, KBC can offer a fully customised proposal. This ensures the IT work is kept to an absolute minimum. Otherwise, KBC can provide a ready-made widget that can be integrated with only a limited amount of IT work.

01
Step 1

The customer first uses the KBC widget on the merchant's webstore to simulate the loan's fixed monthly instalments based on the borrowed amount.

02
Step 2

The customer can then sign the loan electronically.

03
Step 3

After that, the customer and merchant sign the delivery document. The merchant then sends it to the KBC Live department by email.

04
Step 4

KBC transfers the borrowed amount into the merchant's account. The customer then receives the purchased product. In the following months, the customer will repay the loan in fixed instalments.

4. Merchants acting as credit intermediaries can integrate a loan API into their website 

Similarly, merchants can integrate a KBC loan API into their webstore. The API offers equivalent functionality to the widget, but is presented as part of the merchant's own webstore with the same look and feel.

01
Step 1

The customer first uses the fully integrated API of the merchant's webstore to simulate the loan's fixed monthly instalments based on the borrowed amount.

02
Step 2

The customer can then sign the loan electronically.

03
Step 3

After that, the customer and merchant sign the delivery document. The merchant then sends it to the KBC Live department by email.

04
Step 4

KBC transfers the borrowed amount into the merchant's account. The customer then receives the purchased product. In the following months, the customer will repay the loan in fixed instalments.

Free of charge

Usage of the KBC Renovation Loan solutions is free. Get in touch for further information and rates.

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Two contract types for offering KBC instalment loans 

Merchants who want to offer KBC instalment loans can choose from 2 types of contracts with KBC, that is to say a referrer contract and a credit intermediary contract.

Firstly, the merchant can act as a referrer. This means that the merchant simply refers customers to KBC for a loan. It can do this by handing out flyers with a QR code to in-store customers. It can also use a website banner to invite online customers to take out a KBC loan. KBC may make the credit decision automatically or it may rely on the guidance of the KBC Live department. In that case, the KBC Live department will verify the supporting documents, print the contract and send it to the customer. The customer will then sign and return the contract. Once KBC has received the signed contract, it will pay out the loan.

Secondly, the merchant can act as a credit intermediary. In that case, the merchant uses the KBC Business Platform to register the loan request. KBC is still responsible for making the credit decision. However, the merchant will handle the onboarding, validate the supporting documents, generate a credit score and print the contract for the customer's signature.

Credit intermediaries have far more commercial options than referrers. For instance, they can integrate a widget or API into their websites. Those two options are not available to referrers.

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KBC partner requirements

The selected merchant signs a Partnership Agreement. This agreement describes the scope and operating model of the partnership. Our FAQ section offers further details on the Partnership Agreement.

Merchants acting as referrers only need to sign a Partnership Agreement with KBC before they can get started.

If a merchant wishes to act as a credit intermediary, it must register online with the Belgian Financial Services and Markets Authority (FSMA). If the merchant is selling loans to supplement its own products or services, the FSMA sees the merchant an ‘agent in a supplementary capacity’. In order to sell loans in that capacity, the merchant must appoint one employee as a credit mediator. This credit mediator must meet a number of requirements. These include a one-off training course and exam. Merchants offering loans must also get professional liability insurance. This covers any merchant mistakes during the loan registration process. The KBC website has further information on professional liability insurance.

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KBC Instalment loan widget

KBC Instalment Loan Widget

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